Guest Feedback

J. Byron Mullins from USA | December 12, 2014
We had a wonder time in India and our experience with Compass India was outstanding. From the initial inquiry on-line through the whole trip your company was very professional.

We had a wonder time in India and our experience with Compass India was outstanding. From the initial inquiry on-line through the whole trip your company was very professional.

I looked at several companies prior to booking with you. Primary reason I chose Compass was the basic suggested itineraries were there like the others, but the trip could easily be customized with Compass.

Hotels: The service at the Claridges was outstanding. I thought this would be my least favorite but because of the service, we all like it best. The Fairmont was a beautiful hotel but the service was awful. Two of my travel buds could not wait to leave. I checked reviews on TripAdvisor and think our experience may have been isolated. Thank you so much for the ocean view room in Goa. We loved it!

Guides and drivers: Very professional, courteous and knowledgeable. (The pick up to the airport in Goa was late and we literally had to run to catch our plane.)

Itinerary: Perfect.

A few things really made your company stand out: The professional appearance of your representatives was impressive. (There was only one person holding a sign in a suit and tie at the airport on our arrival and it had our name on it. Seems silly, but immediately gave me confidence in you guys.) Providing a mobile phone with the number in advance was terrific. Advance names and numbers of people helping me on the trip instilled peace of mind. Regularly checking in with us was nice. Everyone was genuinely interested in assuring our happiness.

I had not expected someone to meet us at the airport for our transfer from Mumbai for our international flight home through Delhi. I cannot remember his name, but had he not been there, we would have missed our flight. In fact, I think he was more concerned about this than me. We owe your company and him a big thanks. He was outstanding. (Helpful hint: Airports in the US do not require a printed itinerary to get into the airport thus we did not have one when arriving for our departure home. You may want to pass this along to your future customers to bring this along.)

One final note, I felt I received great value for the price of the trip. I intend to post an excellent review of Compass on Trip Advisor (you don't see to be very well represented there). If you would prefer me to post elsewhere or act as a reference in anyway, would be happy to do so.

Would definitely use your company again for future travel. Thank you for a job well done.

Nancy Struve (Levine Group Tour) from USA | December 10, 2014
Many thanks to you and the other travel specialists at Compass who offered us an outstanding visit to India. We appreciate your flexibility in tailoring the itinerary to our interests, specifically the inclusion of Bharatpur for bird watching and Ranthambhore Tiger Reserve. The hotels were excellent.

Many thanks to you and the other travel specialists at Compass who offered us an outstanding visit to India. We appreciate your flexibility in tailoring the itinerary to our interests, specifically the inclusion of Bharatpur for bird watching and Ranthambhore Tiger Reserve. The hotels were excellent. Lebua Lodge was memorable in its design and location and the Oberoi Udaivillas was way beyond anything we could have anticipated in elegance and luxury. The restaurants offered attractive, sometimes dramatic, settings and the meals were consistently delicious.

Most important, all of our guides were excellent--knowledgeable, articulate, and engaged. Aman managed to communicate the mystery of the ghats, so even as Westerners, we felt like we acquired some understanding of the ceremonies that we observed. Devi was a delight. His leadership provided structure with flexibility and he helped tie together our many and varied experiences. He was always cheerful and very patient in answering our many questions.

I would unhesitatingly recommend Compass to any of my friends considering a tour of India.

Bill Tierney from Canada | December 8, 2014
Allow me to thank you for letting us use the phone even when we were not under Compass contract. It was a very generous gesture and extremely useful as we negotiated our way through Kerala and back to Delhi. The phone actually proved to be invaluable in reorganizing a cancelled flight back to Delhi from Cochin.

Allow me to thank you for letting us use the phone even when we were not under Compass contract. It was a very generous gesture and extremely useful as we negotiated our way through Kerala and back to Delhi. The phone actually proved to be invaluable in reorganizing a cancelled flight back to Delhi from Cochin.

So, what is our impression of Compass? Well, your strengths are your people , your knowledge of the terrain, your grasp of what our expectations are and your ability to provide a support throughout the trip. I felt we were supported by Compass even when our Northern trip finished. From that first contact at the airport (Bravo!) to the trip back out to the airport to go South, we were VERY impressed with drivers, guides and supporting executives and managers back in Delhi. Your choice of hotels was spot on and we enjoyed them all.

Our Delhi and Agra guides were exceptional people and I will certainly keep in touch with them both. Our drivers were all extremely competent and our driver/guide, Chaman Lal, was a fun teacher of Hindi (and Punjabi). He gave us a very fine insight into your country, the passions, the values, the people. It was a privilege to be with such a lively, intelligent, competent driver.

In fact, while we were extremely impressed by the sites, what I liked the most were the Compass people who helped us as we tried to understand your great country. We were lucky enough to be guided by our Canadian friend, Raman Nayar, but he was quite right to recommend using Compass expertise to build our trip. I’m glad we did and I would recommend the same approach to any other Canadian making the same trip. And I will certainly come back to you when we start building our second visit to India.

I forgot to mention that our Amritsar guide was also brilliant. He took us to the Golden temple at dawn and positioned us perfectly near the Book to see the ceremony. He then negotiated us into the kitchens of the Golden Temple Langar where we watched the miracle of volunteers preparing to feed 80,000 people a day. He was very cultivated and we felt very safe and well-informed under his guidance. Another exceptional guide. I will certainly make a comment on tripadvisor. I don’t know where you found your guides, but they were the highlight of my visit to India. What amazing young people!

Our thanks to everyone in the Compass organization.

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