From: ALICIA HOP
To:anupama@compassindiainc.com
Sent: Monday, November 10, 2008 11:30 PM
Subject: RE: REQUEST FOR FEEDBACK

Hi Anupama
Sorry for the delay but the week was too busy after 3 weeks of vacation.

All the hotels were excellent, the service, the decoration, rooms, everything, but the most I enjoyed was Oberoi Udaivilas.
The drivers were very kind specially Krishna.

The guides on the most were very good, they gave us a lot of information, and were kind. But I would like to be specific with each one: Delhi, Katmandu, Varanasi, Agra, Jaipur, Pushkar, Jodhpur: Excellent, but the best of all was in Udaipur.

All the assistants were excellent but I would like to remark on the guy that took us on Khajuraho to the village and to the train in Orchha to Agra and the one on Ranthambhore who was with us in the other village and in the second safari.

The service quality of Compass India was the best!, thank you for the calls during the trip, and for the organization, we had a wonderful experience, and marvelous memories. All the people that I talk with ask me about the travel agency, I'm sure if they travel, they will contact you.

If you want extra information, please contact me
Alicia Hop


From: David Vaughan
To: anchal-compassindiainc
Sent: Tuesday, November 25, 2008 12:14 AM
Subject: RE: request for feedback

Anchal
I am very happy to provide some feedback on our India trip. Firstly I would like to say we had a superb holiday from start to finish. India is an amazing place with buildings, temples, forts that take your breath away and of course, very friendly hospitable people. The service we received from Compass India from pre trip planning through to meeting us off the plane at arrival, trip coordination/organization whilst we were there and delivering us back to the airport for departure, were absolutely first class.

We were met at every destination by a friendly Compass representative who took away all the hassle of registration etc. We had a very safe and reliable driver for the road travel part of our tour that looked after our "on the road" travel needs very well.

Our Guides at each destination were all first class, friendly and all very well informed. Honorable mentions go to Atul (Agra), Govinder (Jaipur), Ragu (Jodhpur) and Ravi (Delhi) for providing their own unique charm and character to our visits. Ragu in particular was first among equals for "going the extra mile" and for his super quick mastery of English wit and humour - marvelous! Our walk through the Bird Sanctuary at Bharatpur with Navandra was outstanding - we have some stunning pictures taken through his telephoto lens with our camera. Hotels were all of good quality - no bad ones with the Heritage Hotels providing their own brand of "old India" charm.

Compass India are to be congratulated on their organization, attention to detail (nothing was too much trouble and always with a smile). They cannot be faulted for the service they gave which undoubtedly contributed to a unique and extremely memorable experience. We would have no hesitation in recommending them to others.

David and Jane Vaughan


From: Kushwaha Kay
To: durjay@compasstours.com
Sent: Thursday, July 17, 2008 8:44 AM
Subject: Feedback of our India trip

Dear Durjay,
We are back to the usual routine here in the States with the children on their long summer vacation. It was great to meet you at your home with your lovely wife and daughters. It's too bad that we spent such a short time together as we enjoyed the company and conversation.

Ashwin was thrilled with his stickers.

We would like to give you our feedback from our vacation, and we have broken this down in chronologic order.

Being met at the airport : We were met by Vikram and he was very welcoming and had us settled into the Hotel very quickly.

Park Hotel: Very comfortable.

Shatabdi Express to Amritsar: This was an excellent journey and a good experience for the children. The food and service on Indian Railways was also very good.

Ranjit Svaasa Hotel: This was an excellent hotel and we would recommend it highly. The rooms were very good and the overall service and ambience of the hotel very appealing. The food was wonderful and the staff who ran the hotel were also very welcoming.

Golden Temple: Visit was a good experience. With the guide we were able to avoid the long queue, which was appreciated because it was very hot. Having the guide was also helpful in terms of providing the history and background.

Gate Closing ceremony: This was a good experience for the family. I would encourage you to suggest to future visitors who come in the summer to bring a towel, to sit on as the seating area was very hot. Also bring plenty of water

Chandigarh: Taj hotel was excellent.

Toy train from Kalka to Shimla: This was a great journey and experience for everyone. Highly recommended

Springfields Hotel, Shimla: This hotel had good food but basically needed an overhaul. Tattapani and Naldhera: This was a great excursion. The horse ride in Naldhera we would highly recommend. The horses were well cared for and the guides friendly and good natured.

Kufri: We would not recommend this at all. The area was busy and overcrowded with vehicles, horses and people.

Chail Palace: Poorly run hotel. The description of the hotel on the web is deceptive. For a building which had significant local history it was disappointing.

Kashauli: Interesting town. The hotel staff was unable to provide any historical perspective and did not seem knowledgeable about the area. The trip up to Hanuman Temple Monkey Point was great. Spectacular views

Chandigarh: We enjoyed our stay and were able to see the important sights, the Rock Garden is well worth a visit as is the Rose garden. We also managed to do some shopping in Sector 17 market, which is also to be recommended.

Delhi: We enjoyed our stay. The Akshardham temple was magnificent. We would highly suggest that visitors also eat there as the facilities and restaurant were very clean and well run. We also went to Dilli Haat bazaar which was very good.

We overall enjoyed our trip to India. We were very happy with our Driver and we had no problem because Sudhir speaks Hindi, someone else may have had difficulty. The schedule did specify a Hindi and English speaking driver.

Having the mobile phone was great as it allowed us to keep in communication with Compass as well as with the Driver. Compass were very flexible in the way that that our requests could be accommodated.

We hope this feedback is helpful. We look forward to further communications. Best wishes to your family.

Sudhir and Kay


From: Keith Cockett
To: Sanjay - Compass India Inc.
Sent: Tuesday, July 29, 2008 10:23 PM
Subject: RECENT INDIA TOUR "COCKETT FAMILY INDIA VACATION 2008" FROM MAY 23, 2008 - JUNE 1, 2008

Dear Sanjay,
First let me apologize for the delay in replying to your email, we have been very busy since we returned from India!

We had a fantastic time!! Our vacation was organized to the usual exceptionally high standard that we have come to expect from Compass. It was lovely to have the opportunity to meet you again Sanjay. Thank you again for the gifts you presented to us in Delhi. You are very, very kind.

Durjay, unfortunately we missed meeting each other again! I know you are a very busy man so I guess we are going to have to plan another vacation in India to finally meet you!!

The hotels were fantastic, as was the guide in Delhi. We were particularly impressed with the way he tailored our short excursion in Delhi towards Rebecca. She really enjoyed India, and didn't stop talking about the rickshaw ride for days afterwards. Words fail me when I try to describe the tree-house hotel in Bandavgarh, it was absolutely breathtaking and we loved every minute of the time we spent there. Our driver in Bandavgarh National Park, Yadu, also deserves a mention he was exceptional and enabled us to get some wonderful views of tigers.

Cochin was everything we had expected and more. Kerala is indeed "God's own country". The suite at the Brunton Boatyard Hotel was fantastic with an amazing view over the harbour. I must thank you again for arranging the backwater cruise at short notice. It was a lovely day out which we all enjoyed immensely.

I will now mention any issues/suggestions for the future, but please note that these did not detract from our enjoyment of the vacation and I only mention them for completeness. On the second day we had to leave Delhi very early, before the hotel served breakfast. We asked if the hotel would prepare a packed breakfast that we could take with us, but they would only do this for an extra charge. This might be worth mentioning to your guests in the future. On leaving the Tree-house Hotel at Bandavgarh we were asked for a voucher for the elephant safari ride, which we had not been given. We were also asked for a voucher by the driver who drove us from Bandavgarh to Jabalpur airport, which again we had not been given. These incidents were not really a problem for us, but they could make some guests feel uncomfortable. Finally, the time of year that we stayed in Cochin is apparently the low season. Consequently a lot of hotels/restaurants had a much more limited menu than during the high season. Again this is worth mentioning to guests who are visiting at this time of year in the future.

Thank you for arranging such a wonderful vacation for us. Rebecca really enjoyed the experience and I'm sure she will want to return again. Elaine and myself also had a wonderful time and we will definitely be returning - if only to finally meet Durjay!! We will not hesitate to use your services again and to recommend you to others.

Thanks to you both and to your wonderful staff at Compass.

Regards
Keith, Elaine & Rebecca